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Small&MediumEnterprises
:: Corporate Silver
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| :: Designed for small & medium sized
businesses that still prefer to retain an in-house tech
support team, but needs assistance and monitoring outside
of their workhours. Also preferable for back-end (shared
mail/database servers) servers of web hosting companies:: |
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:: Services Offered :: |
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Advanced
Advisory and Troubleshooting: Every ticket generated
from you or support@yourhost.com, will be
resolved within 6 hours. Should Level 2 issues
arrive, we will notify you of the amount of time
needed to resolve the issue and request your approval.
> Unlimited tickets per server |
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| Passive
Monitoring: External agent will monitor your
server every 30 minutes and capture logs of running
applications and services. |
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| Backup Services:
We can assist you in developing a backup strategy
or provide recommendation on existing backup plan,
and develop scripts to schedule your backups. |
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| Remote Administration:
With your permission, we will fully administer your
server from modification of settings, troubleshooting,
installation, upgrades, and patching of supported
apps. |
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| Support Level:
Level 1 - 2 Support (Level 2 Support: Up to 2
hours/month) |
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| For detailed information
on this service plan, please click on link below |
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Service
Description - PDF Format |
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| Prices are per server per month.
Additional services are billed per hour upon your confirmation. |
| :: Monthly Fee :: |
US$ 65 |
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| :: Level 2 Support :: |
US$ 20 / hour |
| :: Initial Config :: |
US$ 40 / hour |
| :: Security Issues :: |
US$ 40 / hour |
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::
setup process :: |
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>
E-mail
our sales rep or fill out our order
form and select the plan of your choice
> Our
tech team will contact you, and discover more about your
network infrastructure, types of servers, and applications
you are running, etc..
> Once
the discovery report is verified (usually takes 1 - 3
days), and you have agreed to our terms and conditions,
then your service will be activated |
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