Support Services
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Web Hosting companies have a variety
of support plans to choose from. You may want to outsource
your support for either your Shared (Virtual) or Dedicated
servers, or even both of them. Say with confidence
that you offer 24 hours / day support to your customers.
You may also want to outsource your back-end servers
(Shared Mail or Database) to ease your burdens.
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| Growing small and midsize
companies that need to have a nimble
IT support team but do not wish to engage in an exhaustive
task of assembling and retaining an extensive IT support
team can benefit from having a scalable support team
with our Silver and Gold packages. |
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Shared
Server Plan
Free 1st Month!! ... More |
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Choose this plan for your shared / virtual web servers
running hundreds of domains. We will handle your clients'
requests and administer remotely with Admin permissions
(supported services only). Also preferable for small or
part-time web hosting companies that also work or study
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Dedicated
Server Plan
Free 1st Month!! ... More
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:: Designed for your dedicated
servers. We will assist in configuration, maintainenance,
and monitoring of your clients' servers, leaving you to
handle the server hardware, routing equipment, and network
connectivity. Also preferable for back-end [shared mail/database]
servers of web hosting companies ::
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Corporate
Server Silver
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:: Designed for
small & medium sized businesses that still prefer
to retain an in-house tech support team, but needs assistance
and monitoring outside of their workhours.
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Corporate
Server Gold
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:: Designed for small &
medium sized businesses that prefer to have a minimal
in-house support team or startups who need assistance
in configuring servers from start to finish ::
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setup process :: |
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>
E-mail
our sales rep or fill out our order
form and select the plan of your choice
> Our
tech team will contact you, and discover more about your
network infrastructure, types of servers, and applications
you are running, etc..
> Once
the discovery report is verified (usually takes 1 - 3
days), and you have agreed to our terms and conditions,
then your service will be activated |
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why eSupportPro :: |
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> Secure + sophisticated back-end
SwiftSupport
Ticketing System
> Our CodeRed
Alerting system enables us to execute and commit to
our SLA
> All new patches & configurations are tested
in Virtual
Machines thoroughly prior to deployment
> We
support various Server
Applications and server issues in multitudes of Operating
Systems, and are customizable
to your needs
> HyperActive
Support for Corporate Gold customers
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We do NOT have any holidays! |
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troubleshooting :: |
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We will respond and resolve tickets generated from
you or your clients. For web hosting clients, they will
be supported transparently through support@yourhost.com |
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monitoring :: |
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Passive Monitoring: Agents
will monitor your servers from an external source
to verify activity of running applications and services
Active Monitoring: Agent will
be implanted on servers to monitor running services
and applications, logs activity, and generate reports |
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watchguard :: |
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Within the monitoring system, we will have three levels
of severity. Should the services persist to fail, we will
notify your onsite tech support.
Level 1 - 2: Will be handled by our team to reduce false
alarm
Level 3: Alert will be sent to web hosting company, along
with suggested solutions |
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backup services :: |
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We will assist in recommending backup strategy, configuration,
and creating scripts to schedule your backups |
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remote admin :: |
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With your permission, we will perform server
configurations, conduct maintenance procedures and various
other processes |
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security :: |
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We will configure initial security settings and provide
continuous monitoring and modification recommendations |
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