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At eSupportpro we strive to bring you
a twofold solution: peace
of mind and higher return
on your business.
Whether you are a Web Hosting company
or a Small and Medium-sized business, you need a strong
technical support team that is always accessible, immediate
and proficient. We nurture qualified team of Windows
and Linux / Unix Administrators/Engineers who have faced
and solved numerous issues commonly faced by hosting
companies and small & medium sized businesses. Thus,
you don't have to worry about unresponded e-mails, unattended
servers and unsolvable issues. Giving you the peace
of mind that you deserve.
Our team of engineers will ease you
of the financial and mental burdens in maintaining a
technical support team. Imagine the hassles of having
to Hire, Recruit, Train and then Retain an IT Support
Team that operates 24 hours a day, 7 days a week! By
outsourcing these aspects, you can allocate your funds
and resources more effectively, such as providing more
budget to sales & marketing. Hence, providing you
with higher return on your business.
We emphasize on quality in 3
areas: Immediate Availability, Fast Responses, and Quality
Answers from our team of engineers. So start spending
more money on your marketing to boost sales, rather
than having to pay for salary and training costs. Switch
your headaches to your core business strategies, than
worrying about how to retain highly mobile techies or
lay off issues.
Leave your worries to us.
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Secure + sophisticated back-end SwiftSupport
Ticketing System, a proprietary application built on
top of Lotus Domino. All transactions between your customers
and us are encrypted and guaranteed to be secure. [Click
for Screenshot]
:: Our CodeRed
Alerting system enables us to execute and commit to
our SLA. With this system, we are able to respond promptly
for every incoming ticket, preventing any late responses
and solutions. Alongside our SwiftSupport Ticketing
System, we are able to provide consistent service that
is inline with our SLA, since we know exactly who sent
the tickets. You will be able to view those tickets
and the communication between us and your clients with
our web-based application. [Click
for Screenshot]
:: All new patches &
configurations are tested in Virtual
Machines thoroughly prior to deployment. We perform
thorough testing in multiple versions of each Operating
System, enabling us to provide the latest recommendations
on which patch works best for your existing system.
For crucial/substantial configurations or any advanced
services to your server, we will ask for your confirmation
prior to the deployment. [Click
for Screenshot]
:: We support various Server
Applications and server issues in multitudes of
Operating Systems, and are customizable
to your needs. If you need us to support applications
that are outside of our scope, we will be glad to support
them as far as those applications are fully documented
and testable in the Virtual Machine environment.
:: HyperActive
Support for Corporate Gold customers. For Corporate
Gold customers, we will notify you first hand of any
newly-tested patches that are applicable to your server
environment, enabling you to focus on other core business
issues rather than sifting and testing new patches yourself.
:: We do NOT have any holidays!
That's right, we do not shut down for any holiday events
that are happening, since we redundantly cover every
shifts.
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::
setup process :: |
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>
E-mail
our sales rep or fill out our order
form and select the plan of your choice
>
Our tech team will contact you, and discover more about
your network infrastructure, types of servers, and applications
you are running, etc..
>
Once the discovery report is verified (usually takes
1 - 3 days), and you have agreed to our terms and conditions,
then your service will be activated
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